The desk staff were totally inefficient, got our reservations mixed up, overcharged us and the lady at the desk was... meer

With its historic building and prime location this should be the premier hotel in Cheltenham. Unfortunately the standards fall far... meer

My wife and I stayed twice on business trips in the summer of 2007 and have had friends stay there... meer

Arrived at hotel after hideous journey and staff bent over backwards to help me. Efficient check -in, kept restaurant open... meer

Really a bad hotel, front of house staff were rude and abrupt. The room we had was very small and... meer

The Queens Hotel is situated in a lovely position at the top of the Promenade in Cheltenham. Indeed it reminds... meer

I booked my room here 3 months in advance. Paid in full in advance I confirmed the room by telephone... meer

Stayed here recently on a conference. Cheltenham itself is a beautiful place and this hotel is well placed. There is... meer

I didn't actually stay here as I live in the area. However, I was meeting an out of town colleague... meer